Director - Transitions - Healthcare Domain - BPO/KPO

A job holder in this role shall be responsible for the management of key transition projects involving migration of processes/functions of varied complexity and risks following a structured methodology and in a manner that ensures sustainable delivery. The role would require senior level of project management experience and operations understanding. The ideal candidate shall possess strong technical skills, high energy and enthusiasm, ability to influence people at all levels of the organization, and has demonstrated the ability to execute large, cross-functional projects in a challenging environment.

Essential Functions :

- Deliver all Transition Projects in line with established Transition Methodology, CARES framework

- Interface with client stakeholders - Define the Operating and Service Levels required to meet the business requirements and establish timelines and quality of deliverables

- Work closely with Operations and business enabling teams (NSS, Training, Admin, PEx, Legal, Compliance etc.) throughout the transition life cycle till project reaches steady state

- Ensure that the project charter is defined, team members identified, roles and responsibilities well defined and that timelines and documentation requirements are understood

- Create detailed project plans, list deliverables & milestones & track progress

- Identify and manage the knowledge transfer activities required

- Create and effectively manage stakeholders

- Monitor the project ensuring issues are resolved in a timely manner and the appropriate corrective actions are implemented

- Lead on-going Transition governance meetings, periodic reviews and drive actionables

- Maintain the project specific activities, actions and status within the transition tracking tool

- Track and manage the performance management of the various engagements

- Assist in the enhancement of the Service Readiness and Assurance checklists

- Coordinate and maintain standard deliverables (documentation, enhancements and updates) to ensure all team members are delivering consistent documentation

- Ensure strict commercial change control to manage deviations

- Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues

- Conduct VoC at initiation of transition & on completion of the transition

- Review transitions after completion, incorporate transition learnings & determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction

Competencies / Qualifications / Requirements:

Mandatory:

- Strong knowledge of project management principles and practice (for example, PMP, PRINCE)

- Good hands-on experience of MS Office Suite (Excel) and MS Project skills

- Excellent communication skills at multiple levels within an organization (Business stakeholders, Team members and senior management)

- Results orientated individual with energy and commitment with a high degree of initiative

- Highly Organized, Strong desire to succeed and share success

- Strong presentation skills

- Good documentation skills

- Work well within a team and by themselves;

- Be able to manage multiple milestones and deadlines

- Comfortable in working in a cross-cultural environment

Desirable:

- Project Management qualification (E.g.: PMP certification)

- MBA or other professional qualification

- Experience of working with, and in, virtual teams

- Experience working in multiple time zones and on multiple projects

- Experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of outsourcing or managed support services

- Experience in the management of projects to budgetary constraints and where effective change control has been incorporated

Domain Expertise: Healthcare (Mandatory)

Should be flexible to work in Shift timings.