Director - Transformations - BPO/Contact Centre

Roles and responsibilities:

- To work closely with operations and Digital Centre of Excellence for identification of opportunities for deployment of RPA and other business tools. Process Excellence/Improvement.

- To be able to derive business case for these deployments for presentation to client

- Interact with clients along with Operations and guiding/convincing clients about benefits of the recommended deployment

- Develop risk management and mitigation frameworks for all deployments along with setting up early warning signals for identification of these risks

- Manage a team of transformation specialist and guide them in day to day interaction

Eligibility:

- Graduate from a recognized Institute or University in any discipline.

- Excellent written and verbal communication skills

- Excellent organizational and customer service skills

- Should have been an AGM/Director in respective department for at least 2 years

- High on curiosity and learnability (should be on top of the IJP)

- Good communication skills

- Candidate should have knowledge in software development.

- Experience with RPA Platforms like UI Path, Blue Prism etc will be preferred.

- Diploma/Graduate from recognized university in any discipline

- Basic Knowledge on Software development, Javascript, CSharp, .NET

Experience: Minimum 12 year of Overall experience preferably in a contact Centre / Service Centre environment/BPO