Director - Training & Development - Customer Experience - eCommerce Retail/Online

Director - Training & Development, Customer Experience 10-15 Years

Director Training & Development and Knowledge Management :

Customer Experience team which is a total of 3000 employees with a leading E commerce retail company - Bangalore

Competencies :

- Functional : Content Design and Training delivery

- Managerial : Designing programs; planning and implementation; ability to conceptualize and execute

- Training needs identification

- Communication and presentation skills

- Leadership: Influencing, people development

- Knowledge Management & Learning Management systems - Tech savviness

Key/Success Factor :

- Productivity improvement; Better customer experience

- Creation and timely implementation of new programs designed to better customer experience; Experiment with new formats

- Performance improvement of the team

- Managing a motivated and collaborative team and maintain cohesive and collaborative working condition with stakeholders in the organisation and also with heads of training at service partners levels

- Performance improvement & satisfaction of internal customers

Antal International Network