We are looking for Director Survey and Customer analytics across geographic.  This person will lead the team of 100 people of Research and analytics.  Strategy Development:  - Part of Global Engagement Council that requires complete alignment to Talent Practice goals – Methodologies, Tools, Markets, Data Base Analytics etc  - Understands Engagement and other Talent products’ methodology and is able to guide the operations team with the best possible solutions keeping market dynamics and technology and processes limitations in mind  - Works with BU Head in defining, communicating and managing both the impact of the broader business strategies and specific Business Group level and strategies  - Ensure business continuity planning within his/her business group  - Is able to assess performance of client teams to identify trends and optimize/prioritize utilization of resources  - Should have financial acumen to understand and manage variations in the P&L  Program Management:  - Ensures project management compliance and governance within his operations teams and is able to influence market consultants in following up the same  - Leverages the talent/resources across markets/regions to generate results  - Monitors and manages performance to ensure timely and qualitative delivery of Engagement surveys and other products within Talent   - Accountability for internal business group expenses and costs, client profitability, productivity creation  - Responsible for overall quality of service delivery and managing deviations from best practices  - Reviews performance with his/her teams on a regular basis. Has regular dashboard and ongoing projects discussion and reviews with stakeholders  Talent Management and Development:  - Responsible for controlling talent attrition and colleague engagement   - Coaches and develops keys leaders within Talent operations  - Works with Talent Development and actively does TNI for all levels followed by partnering on training programs to bridge those gaps  - Designs Career plans and progressions and keeps him/herself aware of opportunities across the organization (within or outside consulting) to help colleagues achieve or manage their desired career aspirations  Process Management:  - Understands end to end processes and is able to identify opportunity areas for improvements  - Actively uses LEAN and Six Sigma methodologies to streamline existing processes   - Ensures adherence to established Quality Standards by all teams and contributes to the Quality Initiatives   - Establishes the SLAs with markets and ensure compliance from both the delivery teams as well as market  Should have Industry (Survey or Research) experience ranging between 11 to 15 years  - People management experience.  - Can identify key success drivers matching with client specifications and business operations.  - Can use overall business goals to drive goals and strategies within his/her group  - Can identify process improvements needed to improve his/her Business Group's performance  - Can assist managers in having difficult conversations with the colleagues they manage  - Can successfully resolve escalated issues within the Business Group  Naveta Anand 9654185489

Delhi NCR

Director - Survey & Customer Analytics 

Director - Survey & Customer Analytics  ,Job Description for Director - Survey & Customer Analytics  in Wishfin.com in  Delhi NCR for (10-17) years of experience. Apply Now!

Job Description for Director - Survey & Customer Analytics  in Wishfin.com in  Delhi NCR for (10-17) years of experience. Apply Now!