Director - Support - Products

An interesting opportunity with a leading company of high repute

- A Bachelors degree in Engineering from accredited school, Masters Degree preferred.

- 16+ years of experience managing a technology function in a Product Development set-up.

- Product support experience is a must. Well versed with Information Technology production support life cycle.

- Background in the development and management of remote support groups, international support groups, and 24x7 support operations

- Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization

- Experience in both small and large companies is highly desirable

- Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable.

- Strong hands-on experience in debugging Java applications

- Should possess deep understanding of java technologies to get a good understanding of product suites, besides helping and guiding team from time to time.

- Ability to work in a high-paced dynamic environment with broad level requirements, deadlines, pressures etc.

- Exposure to support tools will be a plus

- Currently in a leadership role – managing teams and responsibility for software product delivery.

- Must be a strategic thinker who provides thought leadership to product suite.

- Data driven planning and decision making.

- Strong motivator and team builder.

- High degree of customer orientation.

- Must be an advocate of lean processes.

- Be committed to organizational development and operational excellence.

Please send a copy of your updated profile to: namrata@tgc-consulting.com