Director - Software Implementation - eCommerce Sector

Director - Implementation

- Immediate joiners or candidates having 30 days notice period are preferred

Desired Skills and Knowledge :

- Demonstrated ability to manage multiple resources across multiple locations who are working on complex projects and tasks simultaneously

- Strong and proven ability to scale teams: develop, coach, and mentor team members

- Strong collaborative, negotiating, influencing, leadership, and decision-making skills

- Excellent written and verbal communication skills

- Ability to foster and maintain strong, collaborative working relationships with internal stakeholders, resources, management, support staff, and third-party vendors

- Ability to multitask in a challenging, fast paced, matrix management organization.

- Ability to make decisions based on a broad range of issues, within and outside the control of the day to day working environment

- Ability to provide strategic analysis and consult with senior leaders

- Ability to solve a variety of problems typically with very complex scope using exceptional problem solving, analytical, and project consulting skills

- Ability to support pre-sales and existing customer issues

Candidate Profile :

- Masters degree is preferred

- Experience working with US based clients (2+ years preferred)

- PMP certification is preferred not mandated

- Previous implementation and project management experience is required

- Technology experience is preferred

- Experience in eCommerce domain is preferred.

- Software experience is preferred

- Willingness to travel

- Candidates should have 10+ years business experience, with 5+ years managing teams and recruiting talent

- Experience with analysis and project life cycle methodologies as well as an understanding of the implementation project life cycle is required

- Solid PC skills including usage of the full MS Office Suite is required

- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

- Prior success with understanding quantitative customer metrics health scores, NPS/CSAT to tailor interactions and drive actionable next steps to ensure customer adoption and renewal