Director - Software Engineering

The company is conversational engagement platform, working outbound call center as a service domain. They are back by marquee inverters and have built a 200 member strong client base in US.

Must have:

- Campaign management background and experience of 'Martech' space

- Strong database background

- Ability to build a good microservices architecture.

- Understanding of UI architectures React and Angular

- CI/CD and scrum process knowledge.

- Ability to train and hire quality engineers.

- Engineering Degree from Premium Institute

Preferables:

- Top Tier Engineering Institutes - Eg: IIT, NIT

ACCOUNTABILITIES:

- Developing an end-to-end Agent platform product suite with AngularJS / React JS.

- Develop necessary micro services for the Agent platform product suites.

- Develop / maintain an iPaaS where one for the many available CRM or telephony connector can be used for interacting with Agent and customer.

- Run own sprint for the product suite and adopt process enhancements.

- Work with peers and plan the release in accordance with other product suite updates.

- Work with peers across the team to prepare technical document or user guide for the product suite.

- Manage / Improve unit tests and its coverage.

- Develop / maintain own CI/CD pipeline.

- Drive/Push the test automation wither by Selenium or Protractor or similar tools/drivers.

- Work with the peers / support to train them on the product capability and incorporate the feedback.

- Take initiative in projecting the best practices followed in the team and influence in adopting it across the organization.

- Focus on building an autonomous and independent pod / squad to manage the product suite.

- Take the ownership of the complete product suite.

TECH STACK:

PRIMARY SKILLS: Angular JS / React JS, #Net / Java, Web Sockets, Security, Web Services, REST, RDBMS, No SQL, Unit Testing, NGINX

SECONDARY SKILLS: Lambda in NodeJS, AWS edge, server-less development, CI / CD, UX, Load testing