Director - Software Development/Engineering Delivery - Payment Gateway Firm

Opportunity with Global Payment gateway company for Director

Director

Job Description :

- Client operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Client facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

- We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders.

- Client's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories. The Corporate Systems team provides development and support for Client, Corporate Operations and Administration Systems.

- Client global business functions supported by CIT include Branding, Marketing, Sales, Service, Call Center, Finance, Revenue, Human Resources, Customer Relationship Management and Corporate Risk. This includes managing system requirements, design, development, integration, quality assurance, implementation and maintenance of corporate applications.

- The team works closely with business owners of these services to deliver industry leading packaged software and custom developed solutions. Corporate Analytics platform provides analytical capability to various business domains supported by Corporate Systems.

- Client is currently seeking a Director responsible for the management of Client's branding and marketing technologies development. This includes the support of applications, processes and platforms used by the function. In this dynamic and challenging position, the Senior Director will be managing teams of technologists responsible for defining the roadmap for each business area and the development, design, implementation and maintenance of business functionalities.

- Excellent organizational skills, including business relationship management are critical for this role. The selected candidate must be a hands-on leader, possess development/delivery expertise and strong partner relationship management, promote a collaborative team culture, and ignite passion within the team to build and deliver flawless BI solutions.

Key responsibilities :

- Development and enhancements of Client's systems that support branding and marketing operations

- Delivery of corporate systems through configuration of software packages, cloud solutions, SaaS, PaaS and custom development using internal staff, external vendors and system integrators.

- Develop and maintain a strong relationship and partnership with Branding and Marketing leads providing proper technology services, and strategic advice.

- Drive and support the technology portion of Branding and Marketing business roadmaps, goals and initiatives.

- Manage software and platform vendor providers for existing and new services. Negotiate agreements and services

- Management of development functions including business requirements elaboration, systems analysis, design, configuration, customisation, integration, quality assurance and implementation.

- Management of maintenance functions including incident management, problem management, application monitoring, tuning and minor enhancements.

- Managing resources deployed globally, including direct staff, vendors, and offshore partners

- Working with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels.

- Interacting regularly with senior and executive business and IT management.

- Translate broad strategies into specific project objectives and action plans.

- Provide recommendations to management based on best practices and experience working in a global and diverse environment.

- Communicate effectively and proactively with all levels of management and articulate ideas and recommendations clearly.

- Collaborating across global business and technology organization, providing sound business analysis, process and change leadership including teams supporting Branding and Marketing organizations in AP and CEMEA.

Qualifications :

Basic Qualifications :

- More than 15 years of relevant experience (e.g., software development/engineering delivery, development and package implementation, delivery and design) managing cross-functional teams that may include responsibility for third-party offshore partners and software and professional staff.

- Experience with Adobe CQ/AEM based Web Content Management and Digital Asset Management System Development and Deployment.

- Experience with Kofax Total Agility based Marketing Workflow Management System development and deployment

- Experience managing and implementing SaaS, PaaS, and cloud solutions including Google Analytics for digital analytics and Adobe Marketing Cloud for inbound and campaign marketing.

- Experience in supporting marketing operations in a large organization covering Marketing Resource management (MRM), Web Content Management, Campaign Management, Brand Management, demand management, etc.

- Experience in managing and supporting licensed, hosted, and/or in-house/proprietary solutions (versus doing implementations in a consultant or professional services role), including ongoing roadmap development, and efficient release management of enhancements/ configurations. -Strong ability to manage application vendors and service providers and hold them accountable for deliverables.

- Ability to assertively advocate for and get commitment from vendors for enhancements to licensed applications. -Ability to manage partner expectations by collaboratively developing and managing governance processes and communication plans, thus creating process transparency and a spirit of partnership and trust.

- Domain expertise in managing and supporting enterprise class systems; overseeing software architecture, development and systems integration; and aligning complex business problems to appropriate technology solutions that deliver strong returns on investment -Domain expertise and understanding of marketing operation from business perspective in Brandings, Social Media, Sponsorship, Collaboration, .com, campaign management. -Recent experience in managing an organization with demonstrated ability to direct staff, consultants and/or offshore resources at any given time

- Budgeting and forecasting experience managing a multi-million USD project portfolio

- Ability to lead through organizational change and ambiguity, including experience in a global matrix management environment

- Reputation for being a collaborative thought partner and business leader, skilled at leveraging formal and informal networks with the company

- Strong people management skills with demonstrated ability to grow and mentor a high performing team

- Bachelor's degree in a related discipline; advanced degree preferred

Thapaswini | Consultant | Technology Practice
The Presidency, 2nd Floor, 1, St. Marks Road, Bengaluru-560 001