Director - Service Operations - HealthTech

About the Company:

- Health-Tech firm with over 2 million subscribers on the App.

- Product coverage of 1500 cities & business volume growing 4x

Job Role: Director Service Operations

Location: New Delhi

Role contour:

- This role is responsible for leading a growing team and creating a vision & executing initiatives to provide best in class digital customer experience for subscribers across the platform.

- Designing scalable processes, workflows and information flows for operations to improve operational efficiencies, reduce TATs and improve overall Customer facing channels customer experience at various touch points.

- Stay on the lookout for identifying latest digital technologies and opportunities to continuously enhance customer experience. The job requires critical availability and superior problem-solving capabilities on issues that impact critical operations

- Work with internal stakeholders & clients to build Business Strategy, Business Case, As-Is to To-be Customer Journey & Business Models, front-end CRM Strategy across -Marketing, Sales, eCommerce & Customer Service Touchpoints, Digital Transformation Roadmaps

- Takes proactive and constructive action at work with little or no direction from others and displays responsibility for problems, initiatives and tasks that lie within the domain of own role