GM Talent Acquisition at Avant Garde Corporate Services Pvt Ltd
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Director - Service Delivery - Cash Management & Payment Solutions Firm (15-20 yrs)
Qualifications & Skills:
- MBA with minimum of 15 years of the overall experience, experience in Techno commercial function.
- Ability to effectively handle conflict and stressful situations.
- Strong organizational skills; demonstrated ability to handle multiple and changing tasks simultaneously.
- Should have strong Leadership skills in order to motivate and lead their team effectively
- Should possess strong interpersonal skills, which enables them to communicate with their team, give clear instructions, and provide great customer service
- Strong analytical skills and the ability to interpret information from numerous sources to prepare and present reports.
- Strong customer service, project management, and quality control skills.
- Good resource planning skills.
- The Director Service Delivery is responsible for developing, operationalizing and maintaining a strategy for the Cash business.
- Partner with key stakeholders & Continuously evaluates and identifies opportunities for optimizing systems, solutions and processes to achieve operational efficiencies and effectiveness.
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Managing finances and budgets.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organized and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Assessing customer feedback and improving procedures accordingly to ensure that great customer service is provided at all times