jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
12/01 Manisha Pawar
Manager - Talent Acquisition at ABP Management Services

Views:767 Applications:110 Rec. Actions:Recruiter Actions:84

Director/Senior Director - Customer Success - FinTech (8-15 yrs)

Mumbai Job Code: 1031740

Client- One of the fastest growing startup Fintech company based at Mumbai.

Qualification : Graduation + MBA/PGDM (top tier colleges) Full time

Experience : 8-12 years

CTC - 70- 90 lacs

(Candidate who apply must be currently drawing 45 lacs or more)

Age- Max 40 years

Candidate should be stable in companies. Frequent job changes will not be entertained

Exposure in SAAS platform is mandatory.

Roles & Responsibilities -

- Building Customer Success from the ground up in order to improve customer support operations. Creating a link between Customer Service, Marketing, Product Development, and Operations. Leading project to develop a single-view tool for customer assistance and a better user experience.

- Helped to grow a SaaS based company through expansion.

- Responsible for running & scaling customer success initiatives and programs to drive product adoption, revenue retention & growth.

- Adept in building and managing a high performing customer success team and being responsible for ensuring customers are realising maximum business value across the customer lifecycle with optimal utilisation of emerging technologies for SaaS based platforms in B2B and B2C segments.

Interested candidates please call 9873002499 (Pls don't whatsapp cv)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.