07/01 Anamika Tripathi
Assistant Manager at Mancer Consulting

Views:1597 Applications:148 Rec. Actions:Recruiter Actions:25

Director - Sales/Telesales - eCommerce - IIM/XLRI/MDI/FMS (9-19 yrs)

Delhi NCR Job Code: 650961

The role involves managing various Tele processes with in the company in building right people capability, Infra, IT etc for all our Tele processes Tele sales & service.

- Maximize the Tele sales & Tele Servicing pan-India by broadening the base, both with respect to the team size and productivity.

- Manage operations of multiple processes by using On-roll team, Off-roll.

- Bring cost efficiency by studying, evaluating, and re-designing processes; establishing and communicating service metrics; implement the metrics measurement tools, monitor and analyze results.

- Quality fanatic with hands on experience of driving quality metrics for various Tele processes.

- Optimization and re-engineering of existing processes to enhance productivity

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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