Director - Sales & Customer Success - SaaS

Director - Sales & Customer Success - SaaS (8-15 yrs)

Position: Director - Sales and Customer Success

We are looking for a leader who would be responsible for growing Brand both from new and existing customers. The Director or Manager will lead the business development and account management functions inside the company. The leader will ensure that revenue and renewal targets are met.

The leader will run the sales team and will be responsible for driving the end-to-end sales cycle from prospecting, building a pipeline, creating a funnel and converting leads to customers.

The leader will also drive renewals, upsells, and referrals through the Customer Success organization. He or she will maintain a strong relationship with existing customers, improve the customer's usage of Company's products and services, and drive adoption of new features that help customers.

Responsibilities:

- Own overall revenue numbers for organization through new customer acquisition and renewals/upsells to existing customers. Deliver revenue goals of the company.

- Build, manage, and develop high performance business development and customer success organizations.

- Network in the industry and build relationships with top prospects and customers.

- Build a network of partners to accelerate business growth.

- Represent organization at industry events.

Requirements:

- 5 - 10 years in sales and account management

- Graduate degree in Engineering. MBA a plus.

- Excellent written and verbal communication skills. Thinking on the feet and good Flair to convince customers and internal stakeholders.

- Excellent listening and presentation skills.

- Solid analytics skills and good knowledge of Excel. Understanding of Google Analytics and e-commerce is a plus.

- Ability to design and implement new processes.

- Prior leadership and team management experience required.

- Ability to travel extensively.

- Network in the hotel industry a plus