About the Company - Leading E-Commerce Company  Job Profile:  - Achieves the quality/service goals for an assigned region/s (for multiple quality initiatives) by effectively managing resources and processes to achieve the required results, whilst consistently ensuring compliance with company's Quality standards, policies and procedures.  - Focuses on developing and applying the competencies needed to provide Quality/service excellence, including the leadership skills needed to promote the company's Quality Standards and engage to develop a motivated Team which can deliver the required results.  Key Competencies:  Driving Performance & profitability  - Communicating Vision & Purpose (Communicates the Quality Policy) - Communicates and explains to individuals & the Team, what needs to be achieved for the department and the business unit to successfully accomplish the Roadmap to Quality Goals. Gains input and commitment from all involved in delivering their specific part.  - Result focus (Owns the Quality Paradigm) - Sets realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business.  Business Focus and Understanding  - Customer Experience (Customer First) - Is dedicated to the goals of C.E.  - Focuses on the provision of services that consistently meet or exceed (external) Customer expectations & that help build profitable business & lasting loyalty.  - Sets/communicates clear standards relating to service and engages the commitment of the Team in consistently meeting them.  - Team Alignment (Robust Process Implementation) - Builds effective working relationships within own Function, and across other Functions/Locations.  - Encourages alignment of efforts in order to develop and put in place appropriate processes bringing in efficiency with Quality and Customer focus.  C. Succeeding through People  - Leadership (Lives the Quality Values) - Acts as a role model by displaying the highest standards of personal behavior. Instills faith, respect and trust from employees on the Quality values and make them feel proud of the Quality paradigm by creating a clear differentiation.  - Managing Development (Passes the Quality Baton) - Promotes and supports a learning environment where individuals have focused development plans that are aligned with the Company’s Quality goals including improving the Customer experience. Incorporates personal development aspirations into development activities when viable.  D. Personal Effectiveness  - Problem Solving (Customer Obsessed) – Provides effective, customer driven solutions to problems. Enables individuals and the Team to use appropriate resources, tools and techniques in a structured and logical format to resolve problems.  - Planning & Organising (Sustained Quality Practice) - Optimises the achievement of company goals by effectively planning and organising the work of the Team/Department. Uses structured processes and measurement tools to manage progress and develop consistent, measurable results within required cost constraints & timelines.  Minimum requirements, Skills and Knowledge:  - Good command of written and spoken English, with the ability to understand communications and determine the key points and requirements.  - Fluent in the local language/s  - Good presentation skills, with the ability to gain commitment from employee groups.  - Experience in a large company with a good understanding of the logistics industry, business, its goals and key processes with exposure to ISO Certification and standardization at a company wide level.  - Basic understanding of the macro business environment versus customer experience to determine the impact of changes on the business due to customer delight or dissatisfaction.  - Basic understanding of key financial principles and processes, including financial controls and budgeting.  - Good process management skills, with experience of using established processes and best practice methods to consistently achieve results and required timelines  - Good p.c. skills including effective keyboard skills and the ability to navigate systems and use software  - Good understanding of ISO Standards and Certification process, CSAT metrics and measurement techniques, Goods Reconciliation techniques  - Studying for or holding a degree or professional qualification in a Quality related discipline like Six Sigma, Lean…etc.

Bangalore

Director - Quality & Process Improvement - eComm 

Director - Quality & Process Improvement - eComm  ,Job Description for Director - Quality & Process Improvement - eComm  in IRIS CORPORATE SOLUTIONS PRIVATE LIMITED in  Bangalore for (10-20) years of experience. Apply Now!

Job Description for Director - Quality & Process Improvement - eComm  in IRIS CORPORATE SOLUTIONS PRIVATE LIMITED in  Bangalore for (10-20) years of experience. Apply Now!