Director - Quality & Change - PX - BFSI

Director Quality & Change, MNC, Mumbai

Role and Responsibilities

1. Responsible for defining the vision and standards for Process Excellence and for developing and executing a quality improvement program that spans the entire company

2. Own and drive innovation, while advancing the culture for process improvement and end to end thinking.

3. Provide leadership to key initiatives and programs being designed to enhance process effectiveness, efficiencies and strengthen controls

4. Responsible for setting up processes and programs to review current stakeholder experience and accordingly design action plan to improve / enhance measurable customer experience in service delivery and financials.

Essential Requirement

1. An accomplished professional with 15-20 years leadership experience in setting up and leading process excellence culture in a global organization

2. Proven experience in application of quality tools and processes in driving change management, process improvement and standardization

3. Strong understanding of project management approaches, tools and phases of the project life cycle.

4. Exceptional communication skills – both written and verbal – ability to clearly articulate messages for Senior Management, Global stakeholders and cross functional teams.

5. Strong and quantitative skills; statistically literate and familiar with quality concepts and tools

6. Demonstrated ability to motivate others and achieve results.

Puneeta Rampal
AVP
Mirus Solutions Private Ltd.