We have been retained by an American IT Products Company in Higher Education products domain to hire a Director - Professional Services (Higher Education) - International Markets.  Mandatory: Product implementation experience in HIgher Education products / ERP like SAP  Location: Bangalore  Job Summary  Strong Individual experience and expertise in a specific domain in driving transformational projects for multiple clients in a global context. Ability for managing and executing complex projects; multi-discipline knowledge and experience in IT Infrastructure components and technology, and therefore is needed to work with a hands-on / transactional approach of assessing and reviewing (getting into details) all activities and projects actively.  Competencies (required as part of this role)  Technical skills required  Primary  - Resource Management  - Client Excellence and Satisfaction  - Demand Forecasting and estimations  - Knowledge Management  - Capacity Management & Planning  - Data Centre and effectiveness  - Quality Management  - Service Delivery  Behavioural competencies  - Adaptability & Accountability  - Change Management  - Communication (Oral & Written)  - Critical Thinking  - Customer Focus  Reach  Internal Stakeholders - Product Engineering Groups, Hosting, Finance and Legal, Human Resources  External Stakeholders - Clients and Vendors  Immediate Reporting to - Managing Director & Sr. Vice-President - EMEA & APAC  Desired Skills and Experience  Key Responsibilities   - Establish Industry leading professional services capability; accountable for the planning, management, and execution of all professional services engagements globally.  - Ensure effective Demand Forecasting, Skill based Capacity Planning and fulfilment to ensure no revenue loss.  - Ensure effective Demand Capacity management processes and controls to meet and exceed utilization targets.  - Effectively collaborate with sales & strategic partners to ensure - peak- resource needs are met.  - Ensure standardized and repeatable execution toolkits across service portfolio; bringing in Industry Standard Practices (ISPs).  - Establish process, tools and governance to ensure Industrialized service delivery; establish knowledge management framework to capture learnings and enhance delivery toolkits on a continuous basis; ensure adherence to Quality Management System, methodologies and processes; common project methodology.  Key Deliverables (Accountable for)  This leadership role must consistently provide effective, progressive, innovative, collaborative leadership, including but not limited to the following:  - Revenue - Maximize realization of bookings to revenue; Effectively support Sales in generating new and incremental revenue; Effectively achieving the Revenue Per Resources (RPR) target set; Consistently achieving revenue goals and while forecasting future needs  - Gross Margin - Revenue realization minus direct costs at 60% measured per quarter  - Resource Management - Drive high levels of workforce engagement through effective management; Manage demand forecast and capacity planning process; Recruit, hire and on-board talent to meet capacity plans; Manage utilization, including billable utilization; Plan and manage borrowed and Partner resources  - Client Satisfaction - Assure quality delivery that meets/exceeds client expectations; Meeting the delivery timelines target set; Consistently improving the Net Promoter Score (NPS); Identify and address quality enablement gaps across the value delivery chain; Visit clients and solicit feedback; quarterly service reviews, planning sessions, etc.

Bangalore

Director - Professional Services - International Markets - ERP - Higher Education Domain 

Director - Professional Services - International Markets - ERP - Higher Education Domain  ,Job Description for Director - Professional Services - International Markets - ERP - Higher Education Domain  in Mithra HR Consulting in  Bangalore for (16-18) years of experience. Apply Now!

Job Description for Director - Professional Services - International Markets - ERP - Higher Education Domain  in Mithra HR Consulting in  Bangalore for (16-18) years of experience. Apply Now!