Director - Professional Services & Delivery Unit Head

Job Description Summary

The Director of PSG & Delivery Unit Head is a leadership position suitable for an experienced professional with comparable accountability in the last 5 years. A suitable candidate will bring the passion and energy backed by superior skills in managing large teams with strong process capability to run a global delivery operation.

Responsibilities:

- Take accountability for translating vision to execution with overall responsibility for departmental P&L.

- Deliver business growth in collaboration with Sales, other parts of PSG, and support functions like HR/ Recruiting and Finance.

- Heading the Delivery Unit locations (Pune / Mumbai / Hyderabad), with regular travel to these locations.

- Inculcate a culture of meritocracy and metrics driven performance for customer commitments and people management.

- Accountable for setting and achieving Customer Satisfaction goals

- Leading the evaluation of business and technical requirements from a senior level to develop a consistent methodology for execution of projects.

- Conduct regular reviews of engagements to encourage proactive communication of status, risks and mitigation plans.

- Drive knowledge management and create solution assets that are extendable and maintainable going forward

- Utilize effective engagement of executives, Sales, Engineering, and Product Management to address customer needs

- Lead large-scale integration efforts involving the entire product suite giving direction to systems integration partners, client and PSG resources. These projects should include the full integration life cycle from POC to production

- Managing a team of highly-technical, highly-capable Technical Architects, Directors and Developers from both the project and career perspectives; recognizing and developing talents; identifying and filling skills gaps; own and driving career plans to help develop a dynamic and responsive team to assist customers in driving value from their IT investments

- Regular client interaction for delivery review and relationship building.

Qualifications/Requirements:

- Minimum 13 years of IT experience (includes technical consulting and engagement delivery in the software industry)

- 8-10 years minimum with experience in engagement delivery, in the software industry.

- 8 years minimum in front line technical consulting, either as an individual contributor or project/program manager.

- Experience with Solution Selling and Rational tools.

- Bachelor's degree from a recognized university

- Preferred: Master's Degree in CS/IT or equivalent

- Experience with Object Oriented analysis (OOA), design (OOD) and Project Management (OOPM).

- Working knowledge of the UNIX and RDBMS

- General understanding of both C++ and Java.

- Must have the ability to work with customers to clearly identify requirements, provide sound planning and technical leadership

- Understand client's business (critical success factors, markets, customers, competition) and set account strategies to compliment the client's goals.

- Must have the ability to effectively scope the work to be accomplished.

- Must have demonstrated ability to manage technical projects, control cost, deliver on schedule and manage customer expectations.

- Ability and willingness to travel as needed, up to 75% of the time

- Able to make recommendations based on client's explicit and implied needs and translates those needs into sales opportunities and proposals.

- Exceptional communication skills both verbal and written.

- Effective presentation skills & Detail Oriented

- MS Project proficiency

- Demonstrated skills in all phases of the sales process.

- Must have the ability to identify and mitigate areas of risk.

- Experience with developing project plans to support multi-threaded and event-driven systems design and message-oriented middleware e.g. TIB/Rendezvous, IBM MQ Series, Vitria, BEA Tuxedo/Q.