Director - Production Operations - SaaS - BFSI

Director - Product Operations

Description :

- The Director of Production Operations is responsible for overseeing Production Operations, and co-ordinate with Database Operations, and Release Services teams.

- These teams provide such services to the company as 16/7/365 support and monitoring of all production environments.

Reporting Structure :

- Position Reports to the Sr. Director, Operations Service & Delivery in India

Primary Responsibilities :

As a leader within the firm's Operations team, your specific responsibilities will include :

- Lead and mentor the Production Operations team directing day to day activities and over all goals as aligned with firm's Operations and Company initiatives

- Build relations with other teams developing an alliance to ensure Operations initiatives and interests are properly represented and supported

- Review, enhance, and establish standard operating procedures to improve incident management, change managements, and software deployment; automating processes where possible to reduce support overhead and increase efficiency

- Develop cross-functional relations with all major departments raising the visibility of the Operations team

- Working with the Technical Operations management team and personnel, lead efforts to implement Center of Excellence

Work Experience :

The ideal candidate for this position will have experience in the following areas :

- 15+ years of experience in IT Operations, preferably within a SaaS environment

- 7+ years of direct management of multi-functional operations team

- 5+ years supporting 24/7/365 data center environments, including network, application, database, storage infrastructure

- Proven ability to execute on plans to drive results

- Interactions with Sr. and Executive management

- Collaboration with cross functional teams

Technical Skills :

Demonstrated experience and/or expertise in the following areas :

- Datacenter infrastructure models

- Application design and architecture

- Oracle Database management systems and technologies

- Storage systems such as 3PAR, NetApp, Pure

- Front and back end monitoring tools/solutions

Education/Degree(s) :

- Bachelor's degree in Computer Science or IT Operations. Advanced degree preferred.

Certification/Training : PMP, ITIL, Six Sigma certifications