Director - Product - SAAS Platform

We- re looking for an exceptional product manager to drive innovation in customer experience and customer feedback space. The platform is a cloud-based application with a mobile app. The platform is used by businesses across SMB and Enterprise segments. We are looking for very sharp, ambitious, self-directed Product Management Leader to lead and build our next generation platform.

- The incumbent will define, execute, and deliver applications and services based product roadmap that adds great value to customers.

- You will participate in developing the strategy and vision for the line of business, and look after product roadmaps and features based on team strategy.

- This role is inherently cross-functional -- you will work closely with engineering, design, sales, support and executive teams to bring features to market and develop and grow new business opportunities for the company.

- A successful candidate will be highly analytical, able to work extremely effectively in a matrix organization.

Job Responsibilities :

- Ownership of the product: oversee and manage the product on a daily basis

- Strong experience in product management in a SaaS-based business

- Develop a deep understanding of customers, identify gaps in core product functionality, help build right set of features and track adoption for same

- Understand and communicate accurately the product launches and features to all stakeholders

- Define and conduct market research to gain the better understanding of user behavior and competition. Gather information and data from multiple sources (consumer research, competitive analysis, reviews), develop insights and translate findings into actionable insights

- Provide analytics-based insights to help iterate on the product to make it more useful to customers

- Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals

- Work with various teams including engineering, design, marketing, sales, and support etc. to build the strong product and implement the customer feedback

- Good experience interfacing customers and defining requirements, driving product vision, manage product backlog or handling the significant budget for product roadmap

- Track record of successful system implementations utilizing multiple project management methodologies, tools, and techniques.

- Entrepreneurial spirit with the track record for delivering results in a fast-moving environment

- Excellent written and verbal communication skills