Director - Product Design - Retail/KPO

Director of Product Design

Director Product Design:

- Strategic-minded thought leader with hands on experience in UX Design, UI, Design Engineering, User Interface Designing, Information architecture, Wireframing, conducting design workshops, research.

- Work collaboratively with other design leaders, designer teams, research, product management, engineering and other program managers, leading projects throughout the design, planning, and development lifecycle.

- Emphasis on planning and prioritizing design deliverables, resource management, schedule tracking, mitigating project risks, and collaborating with the design team to deliver innovative solutions across work streams.

- Demonstrable history of and Understanding of business functionalities & development of digital products like website, mobile apps, chatbots & so on.

- Strong portfolio of design projects in the realm of customer experience using designing tools like Figma, Marvel, Sketch, InVision, etc.

- Excellent time management & prioritization skills coupled with a problem understanding & solving approach. Keen to learn, unlearn & relearn at a quick pace.

- Prior experience in designing data analytics solutions & digital products will be advantageous.

- Work closely with Business Analysts to translate approach notes into wireframes and mockups that lead to intuitive customer experiences for a wide range of devices and interfaces.

- Facilitate the product vision by researching, conceiving, sketching, prototyping and testing customer experiences for digital products.

- Find creative ways to solve CX problems (e.g. usability, findability) & work with POs/UI designers to implement attractive designs.

- Collaborate and communicate closely with teams and other stakeholders to regularly deliver design solutions for approval.

- Constant monitoring of product usage through the POs & experience to provide insights on enhancements of CX that can provide business impact & product adoption.

- Thought leadership in all things CX and other areas of design and innovation. Research and showcase knowledge in the industry's latest trends and technologies.

- Lead in simplifying complex concepts and quickly turn around in-depth user flows and mock-ups reflecting a range of concepts/models for Design.

- Demonstrate ownership for the end-to-end customer experience across our Design platform.

- Excellent communication, presentation, and interpersonal skills (up, down and across levels and disciplines)

Experience & Skill:

- 12+ years of experience in product design, interaction design and building rapidly scaling products

- 5-7+ years of current experience in design leadership

- Comfort with a fast-paced work environment at a rapidly evolving cross-functional team

- Lead the teams & projects to on-time and quality delivery as agreed by the client

- As the Head UX design, he/she needs to guide team members well and facilitate their learning in the organization

- Stay up-to-date with latest achievements, best practices and trends in design