Director - Product Design - IT

What will you be doing

As a Director of Product Design, you will own the customer centric design strategy and vision and pursue some of the most exciting opportunities. It will be a coach - player role where you will be mentoring and leading a team while being hands-on half of the time.

You will develop a hypothesis, conduct user research, and experiments to inform your product design and strategies. You will be reporting to the SVP of Product.

Responsiblities:

- Creating a world class design team inside MoEngage

- Set vision for Design @ MoEngage and facilitate strategic design direction for multiple feature/product areas; Set up year level design goals inline to company OKRs and derive a QoQ plan

- Set up Customer Experience KPIs to measure design success

- Lead the UX team in delivering world-class interaction designs from concept to shipping and guide, mentor and communicate UX expectation and vision to the UX team members by clear communication and goal setting

- Collaborate with Product team and other stakeholders, Lead multiple projects simultaneously, estimate UX Design time and effort

- Plan and drive user research and interviews, user testing, and other activities that bring user feedback into the product design process; Regularly shares findings and insights with PM and Engineering.

- Evangelize Product design inside MoEngage by continuously sharing best practices, facilitating design thinking workshops with customers and internal stakeholders

- Create Information Architecture, User flow diagrams, wireframes, mock-ups, user journeys

- Drive UX reviews and feedback sessions with UX designers and guide them with structure, process and solutions

- Collaborate with UI designers, developers and Product team to ensure the solutions are properly implemented and efficient testing and release of designs into the product.

Skills & Requirements :

- 8-10 years of UX design experience; Experience in designing B2B SaaS products is an additional plus

- 3-4 years of direct people management experience

- Skill to fall in love with a problem than the solution, Design thinking with understanding of both qualitative and quantitative measures to make decision,

- Knowledge in developing elegant and simple feature functionalities which deliver the world-class user experience

- Experience with designing scalable end-user, business web-based applications.

- Have IA and visual design skills as well as familiarity with major research practices.

- Demonstrated execution in Information Architecture, Interaction Design and Visual design.

- A strong portfolio demonstrating past work and relevant, user-centered design solutions (Research, Information, Interaction and Visual Design only)

- Experience leading design teams establishing design roadmaps and design KPIs

- High bias for action with demonstrable history of identifying and resolving cross-project interdependencies

- Ability to juggle several initiatives and shift priorities as needed

- Exceptional communication skills (verbal and written communication) with a knack for storytelling backed by insights (quantitative or qualitative), ability to clearly explain design decisions and process to anyone in the company

- Awareness on Information Security concepts and Best Practices