Director - Process Innovation - eCommerce

We have an opening for DIRECTOR_PROCESS INNOVATION with a leading E-Commerce Co. Below is the job description.

About Company:

Pioneer in the field of E-commerce and has a dominant presence in various product categories spanning across books, music, video, computers, electronics, mobile phones healthcare, personal product categories etc. Company provides rich exposure in managing the complexities and challenges of a high growth business environment. Its a unique opportunity to be a part of a team that is changing the way people shop in India, thereby defining the future of e-commerce in the country.

Job location- Bangalore

Duties:

Mandate:

- Provide thought leadership and chart an evolution course for next generation White Good Fulfilment Centre, Services and Last mile delivery.

- Lead the Process Innovation team for the White Goods.

- Drive identification and execution of high impact turnkey and re-engineering projects/programs enabling scalability alongside measurable business improvements in customer satisfaction & efficiency.

- Business Impact

- Emphasis on reduction of process, Handling Points and product defects by the application of appropriate frameworks, methods and tools and successful project management.

- Develop expertise related to handling of Large Appliances which is best in class and try to apply for Flipkart best interest.

- Lead BB level trainings and deploy a capability development program that builds a six sigma DNA across the org.

- Present business cases to senior leadership for implementation.

- Ad hoc projects like managing operations readiness for new sales campaigns, freebies, SKU classification, etc

- Customer Impact

- Process design enhancing customer delivery experience for both last mile delivery and warehouse operations.

- Develop a seamless and easy transaction process for customer by syncing Service, DC and Last mile delivery.

If interested kindly share your updated CV. Also mention-

Current CTC-
Exp CTC-
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Anchal
Sr Executive- Talent Acquisition