Process Delivery and Transition Director - Payer Account  1. Incumbents of this job shall be responsible for end to end process delivery for the account/accounts  2. Should be responsible for stabilizing transitioned processes and defining SOPs & will be the face of the project to the end customer.  3. Responsible for developing operational and tactical plans to ensure adherence to SLAs.  Principal Accountability  - Ensures team is effectively staffed to meet client SLAs  - Undertakes tactical/strategic planning for the process  - Directs the efforts of others in the achievement of the strategic and operational objectives of the group  - Ensures optimal capacity utilization  - Client interaction and Senior Management Interaction  - Manages two or more process or vertical end to end from a process delivery and quality offering perspective  - Monitors daily progress/status and makes adjustments/corrections to ensure optimal performance and service.  - Coordinate customer-client escalations. Manage work volume, headcount forecast, cost-revenue analysis.  - Provides direction and guidance for administration and results for multiple departments within a function or work area.  - Leverages the knowledge and skills of managers or teams of professionals.  - Manages multiple teams and significant assignments.  - Establishes budgets, operational plans and performance requirements.  - Resolves operational issues.  - Develops standards around which others will operate.  Kindly call on 9538255433

Chennai

Director - Process Delivery & Transitions - BPO 

Director - Process Delivery & Transitions - BPO  ,Job Description for Director - Process Delivery & Transitions - BPO  in Haarvard Management Consultants in  Chennai for (13-22) years of experience. Apply Now!

Job Description for Director - Process Delivery & Transitions - BPO  in Haarvard Management Consultants in  Chennai for (13-22) years of experience. Apply Now!