Director - Organisation Development & Change - Retail

Position Summary:

The Director of Organization Development and Change is responsible for executing an OD service strategy and executing a change management strategy for the organization. The Director of OD and Change reports to the CHRO and has responsibility for 12 direct reports.

Job Responsibilities:

- Engage senior leaders in organization assessment, design, and development needs associated with the institution's strategic priorities

- Oversee various forms of diagnostic assessment at the organizational, departmental, team and individual levels

- Oversee, and deliver when needed, strategic and programmatic planning

- Develop associated tools, resources and training to build change capability in the organization

- Create and implement change management strategies that maximize employee adoption and usage while minimizing resistance for strategic organizational initiatives

- Evaluate the impact of current change methodology and implementation efforts, and use this data to further develop and refine strategy and tactics

- Oversee, and actively engage when needed, in process improvement facilitation

- Facilitate conflict resolution at the intra-team, inter-team, and inter-group levels

- Oversee the planning and delivery of skills training in support of change efforts

- Coach leaders around the skills needed to lead and sustain change

- Support the implementation of the enterprise-wide engagement survey; in particular, work with departmental and unit leaders to develop strategies and action plans to improve engagement levels over time

- Support ODL team efforts, as needed, via skills training, facilitation, and evaluation

Minimum Qualifications:

- MBA or Master's Degree in OD, Organizational Behavior/Psychology, Change Management or a related field

- At least ten years of experience in the field, with at least five of these years involving program management and direct supervision of people

- Demonstrated experience in successfully leading the design and implementation of large scale change initiatives with varying degrees of complexity

- Strong background in and superior knowledge of OD theory and practice, and a broad range of OD and consulting interventions

- Experience consulting with senior leaders regarding programmatic, departmental and strategic change efforts

- Experience of change management models

- Experience developing and leading a team of strong subject matter experts

- Excellent communication, facilitation and interpersonal skills, employee development and coaching skills, plus political savvy, learning agility, and high energy

- Ability to learn quickly, creating internal partnerships, promoting collaboration and recommending strategies that fit the culture and integrate across the organization

- Prior experience working in Retail, BFSI, FMCG will be preferred

- Must also demonstrate:

- Strong program management skills

- Attention to detail

- Superior communication skills, both written and verbal

- A deep customer service ethic

- Ability to be a team player

- Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint