Director - Operations Technology

Job Title; Director Operations - IT

Roles & Responsibilities:

- Plan, oversee, and monitor the day-to-day operations of Co., in India

- Act as corporate director for India, including P&L responsibility and designation as banking/signing authority

- Liaise with leadership team to make decisions for operational activities and set strategic goals

- Maintain an organizational structure that effectively responds to the evolving needs of the business, ensuring that all day-to-day operations are consistently aligned with organizational objectives

- Report to senior leadership and board on overall performance by gathering, analyzing, and interpreting data and metrics

- Continuously assess & identify new business opportunities and target markets.

- Assess and manage the principal risks of local business operations

- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

- Ensure that the company runs with legality and conformity to established regulations

- Ensure that functional teams have adequate governance processes in place

- Review financial information and adjust operational budgets to promote profitability

- Allocate resources appropriately to meet project deadlines and operational requirements.

- Evaluate and report on the efficiency of business procedures, and recommend and apply improvements

- Manage procurement processes and coordinate material and resources allocation

- Manage relationships/agreements with external partners and vendors

- Oversee local sales and customer support processes, recommending adjustments to enhance customer satisfaction

- Motivate the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives

- Provide guidance and support to different departments, ensuring seamless collaboration and effective communication.

- Supervise staff from different departments and provide constructive feedback

- Encourage and provide mentoring and effective leadership as a cornerstone for maintaining effective work relationships and a high performance team

- Design and implement business strategies, plans, and procedures

- Recommend and implement strategies for enhanced business performance through cost reduction, capacity increase, or quality improvement

Desired Candidates Profile:

- BSc/BA in Business or relevant field; MSc/MA is a plus

- Proven experience as a Managing Director or similar executive role at a multi-national company

- 5+ years in a senior management role at a tech company, preferably in an Agile environment

- 8+ years of proven operational experience

- Previous experience in healthcare IT or medical imaging (PACS, RIS, VNA)

- Hands-on B2B and B2C working experience in India and other global markets

- Previous experience in a growth-stage SaaS environment; scaling to $20M+ ARR

- A strong network of top product/development talent in India

- Proven ability to drive business growth and manage operations.

- Demonstrated skill in organizational development, personnel management, budget and resource development, and strategic planning

- Experience building a talented team to achieve business growth

- Demonstrated resourcefulness in setting priorities and guiding investment in people and systems

- Experience in formulating policy, and developing and implementing new strategies and procedures

- Strong analytical ability, with the ability to analyze data and make data-driven decisions

- Excellent communication, negotiation, and interpersonal skills

- Strategic thinking and problem-solving skills to address operational challenges effectively.

Experience : 15+ yrs

Job Location : Bangalore