Director - Operations/Retail Operations - BPO

Currently working on a requirement with one of my top prestigious client for the below role

Position : Director

Position based in : Chennai

Key Responsibilities & Skills :

Work experience :

- Experience working in a Matrix Organization.

- Candidate with Multi-function experience with specific experience in the Retail operations domain

- Subject matter expertise in the Retail domain is mandatory

- P&L responsibility of between 5-15 mn

- Team size - should have managed 300 - 500 +FTE- s

- Excellent communication skills

- Client facing with ability to mine accounts

- Excellent problem solving capabilities and ability to strategically lead a large team

- Experience primarily in delivery with experience in Sales/BD/transitions is added advantage

Characteristics:

- Hands On

- Prefer candidates that are stable and have not changed jobs in last three years.

- Candidate should have very valid reasons for moving if more than three moves in 5 years.

- Currently in Third party BPO or has extensive third party experience in past.

- Experience in Working in Retail Process of a BPO - GLOBAL EXPOSURE MANDATORY.

Divya Nagarajan