Director - Operations - Industrial Products/Manufacturing Industry

Director - Operations

- Establish a centralized review mechanism for critical financial KPIs to ensure visibility across all business units.

- Conduct market analysis to identify opportunities for adding value to our product offerings within the target customer domain.

- Develop and execute operational plans for sales, order fulfillment, and customer success across various business sectors.

- Foster alignment and transparency among teams through effective communication and collaboration.

- Utilize data analytics and market intelligence to enhance our value proposition and inform decision-making.

- Implement standard operating procedures (SOPs) and provide training to improve key metrics such as Customer NPS.

- Set clear objectives and milestones to monitor progress and adjust strategies as needed.

- Drive cross-functional problem-solving sessions to address alignment gaps and optimize operations.

- Prioritize customer satisfaction initiatives to improve NPS scores and foster loyalty.

- Continuously iterate on strategies based on feedback and evolving market dynamics to achieve accelerated growth.