CEO at Flexi Partners
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Director - Operations - Enterprise Software Firm (15-20 yrs)
- Responsible for developing and executing the Services strategy.
- As a leader within the organization, you will drive operational excellence, cultural transformation, process improvement, education/knowledge transfer and execution across the Implementation function.
- Execute services strategy to deliver 90%+ customer experience
- Groom talent to scale operations and cost across global operations
- Develop new processes, procedures and methods to support scale and growth within region.
Desired Profile :
- Should have in-depth understanding of strategic planning, operational delivery, professional services and enablement, P&L management, analytics and data insights.
- 15+ years of experience in the enterprise technology industry across strategic planning and operations, defining regional services models/capabilities and execution.
- Understanding of SaaS/subscription and software licensing models
- Proven leadership experience leading high performing teams in fast-paced environments, driving complex, transformation initiatives cross-functionally
- Demonstrated ability to collaborate and influence across a matrix style organization to
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