Director - Operations - BPO

We are looking for Director Operations for a Leading Global BPO in Indore...

CANDIDATES WILLING TO RELOCATE INDORE SHALL APPLY.

Looking for candidates currently working with Known/Reputed International BPO Only as AGM, DGM, AVP, GM, Or Sr Manager Operations with 2 yrs exp in current role.Should have good stability with all organizations

Should have experience in handling multiple verticals-(Telecom/eCommerce, Banking)

- Excellent Communication skills

- Should be from BPO background

- Should be from renowned organization

- The current designation should be AGM, DGM, AVP, GM, Or Sr Manager Operations with 2 yrs exp in current role.

- 10+ years of experience

Job Description:

- This role is responsible for: Manage day to day center operations

- Meet or exceed KRAs of all team members such as Ops managers, ACCM- s, AMCC's and agents.

- New training and ongoing training of team members.

- Responsible for grooming and development of the team. for revenue generation of assigned process and span and achieve the desired Efficiency and productivity as per targets.

- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.

- Responsible for direct client communication in terms of any deliverables asked and demanded by the client.

- Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.)

- Hold team meetings on a regular basis with the direct reports

- Document and communicate system and business process gaps

- Excellent command over English (Verbal & Written

- Minimum of 2 years of experience as Sr. Manager-Operations.

- 7-8+ Years of total Experience and preferably in handling BPO business in International vertical.

- Basic Computer skills required

- Working knowledge of Excel Power point

Pls contact Abhranshu at 958491 7778