Director - Operational Risk/Ethics & Compliance - Consulting Firm

Operational Risk Ethics & Compliance -Director

Experice-14+yrs

Work location- WFH

- Executing the Ethics & Compliance (E&C) global delivery strategy and delivery model in alignment with firm strategy;

- Enabling ethics and compliance program implementation in Acceleration Centres and support ongoing operations with E&C program teams in the Acceleration Centres;

- Overseeing delivery coordination, planning and operations across E&C teams and Acceleration Centre teams;

- Overseeing a large matrixed team across multiple locations;

- Developing and executing business strategies to achieve short and long-term goals;

- Developing and implementing business plans to improve cost-efficiency;

- Overseeing E&C global delivery operations and for the delivery of the overall operational metrics;

- Maintaining positive and trust-based relations with stakeholders, delivery managers and leadership;

- Assessing, managing, and resolving problematic developments and situations;

- Ensuring the delivery of SLAs and KPIs targets including day to day service levels, customer experience, quality measures and compliance measures;

- Upholding the responsibility and accountability for the operational performance of the E&C delivery teams;

- Committing to the continuous identification implementation of operational best practice through interaction with the wider team;

- Managing and developing the operational client relationships by conducting (where appropriate) operational review meetings and day to day ops liaison within key stakeholders;

- Identifying and highlighting further opportunities for services and process improvements;

- Exemplifying leadership, people management, communication and influencing skills at a senior level;

- Building and maintaining relationships;

- Translating business strategy into day to day delivery;

- Setting and reviewing quality performance standards;

- Setting and reviewing of organizational / productivity objectives; and,

- Demonstrating the ability to manage and influence key stakeholders.