Mandatory : Some experience in Online retail operations at any level is mandatory.  Mission for the Job :   - To be the Best in Class service provider across all three channels of support - Chat, Email and Voice with excellent performance, people management and financial management  Required Skill sets :  - Excellent Communication Skills  - Experience in handling Domestic Operations with a team size of 300 to 500 FTEs  - Ability to manage Clients on a day to day basis effectively  - Good understanding of the Performance management, Process management and Financial management  - The candidate should have experience the retail Business in India specifically   - Experience in Chat/Email/Voice.  - Strategizing long term business direction to ensure effective revenue cycle management   - Conceptualizing and Standardizing initiatives to improve operational efficiency  - Should be a people player and mostly a team player to work with different Geos  - Ensure high quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work process and thus managing cost-effective operations  - Ability to analyze market offerings in similar space and create unique differentiators  Responsibilities :  - Oversee, manage, and develop a team of 300+ members  - Manage operations on a daily basis  - Ensure performance levels meet metric goals  - Establish and maintain relationships with customers; ensure the highest level of customer satisfaction  - Oversee and ensure achievement of financial targets  - Manage client expectations and client communications on a day to day basis  - Responsible for business (ex - KPI and other people metrics)  Domain required : Online Retail  Shift timings : as of now day shifts  Experience : 10 years (Retail Experience: 5 years preferred)  Location : Chennai

Chennai

Director - Online Retail Operations 

Director - Online Retail Operations  ,Job Description for Director - Online Retail Operations  in Genius Global Consulting in  Chennai for (9-15) years of experience. Apply Now!

Job Description for Director - Online Retail Operations  in Genius Global Consulting in  Chennai for (9-15) years of experience. Apply Now!