Director - IT Infrastructure & Security Operations

Director - IT Infrastructure & Security Operations (Manages internal IT Infra) - 14+ Years - Gurgaon Location

- Sets the mission, vision, and strategy of the I&O organization to maximize the success of business and IT enterprise initiatives.

- Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.

- Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget. Works with key stakeholders to measure and prioritize technical debt remediation.

- Supports the IT Head by implementing infrastructure solutions that align to the enterprise architecture framework and roadmap.

- Manage Global IT Infrastructure & Security Service Operations to achieve maximum availability with minimal disruptions to our business with maximum efficiency.

- Manage global end-user Service Desk through maximum end-user self-service and automation.

- Management of partners and key technical functions like Cloud, Network and End User Computing

- Builds successful stakeholder relationships with other IT and business key stakeholders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.

- Creates and aligns an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.

- Drives alignment of I&O strategies to the organization's environmental, social and governance goals.

- Develops and controls the annual I&O budget to ensure that it's consistent with the overall strategic objectives of IT and the enterprise and is within plan. Creates a culture of continuous cost optimization.

- Defines, develops, and manages a comprehensive and integrated IT Service Management (ITSM) landscape, based on best-practice processes, disciplines, and related toolsets. This includes delivery of a comprehensive IT asset management program.

- Collaborates with the Information Security Officer to ensure I&O contributes to, embraces, and applies security strategy.

- Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by audit teams, compliance teams and other risk-related functions as required.

- Develops and executes a strategy to improve awareness of the business value that the Infrastructure and Operations function provides, and continuously seeks to ensure alignment to customer needs.

- Designs and develops a strong and diverse I&O leadership team, together with a reporting structure for the function.

- Works collaboratively with direct reports to support their career progression, nurture their development and to help them realize their potential.

- Improves IT resilience by executing strategies that improve reliability, tolerability, and disaster recovery readiness.

- Keeps track of trends and provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy.