Director - Infrastructure Operations - IT

Hiring for Director of Infrastructure Operations in Chennai Location.

Role Overview: The I&O Product Office Lead has strategic responsibilities of Enabling & Governing the I&O Product line driving Product Adoption, compliance & Standards. This role will be directly reporting to the Head of I&O. This individual will collaborate with senior leadership, Business functions, Other IT functions to ensure progress on key initiatives. The role encompasses diverse responsibilities spanning I&O Product performance, strategy facilitation, automation, vendor management, agile Adoption, business analytics, life cycle management, and Product resource management.

Key Accountabilities:

- Create Strategic Road map for I&O Product office around Compliance, standards & Automation

- Develop and own the automation agenda for I&O, capturing automation activities and increasing the automation adoption.

- Govern and Maintenance of Product Standards, Compliance & Risks

- Product Life cycle management including EOSL, Vendor & Contract management.

- Use analytics to identify continuous improvement opportunities, working closely with the Product Insights & Analytics Lead.

- Employ strong analytical and insight expertise as well as experience with data to influence decisions.

- Facilitate cross-industry benchmarking for strategic thought leadership.

- Collaborate with delivery heads to optimize capabilities and meet optimization targets.

- Support teams to maintain accurate data in CMDB, Service Portfolio, and related databases.

- Work with the Leadership Team (LT) to execute initiatives flawlessly and measure values & benefits of the products range

- Strong influencing and negotiation skills, with ability to prepare and present compelling data that drives decisions.

Automation:

- Identify, prioritize, and lead automation activities across I&O Product lines.

- Embed "automation first" principle at all stages of Product life cycle.

- Foster a culture of automation, encouraging cross-learning and re-use of automated solutions.

- Raise awareness within the team about the benefits and possibilities of automation.

Risks, Standards & Compliance:

- Responsible for working with product leads in pro-actively identifying and mitigating potential risks

- Work hand in hand with the Global Risk and compliance team in managing cross functional risks involving I&O

- Work with Cyber security teams in terms of the Product line adherence to all cyber standards & bring out potential cyber risks

Life Cycle & Vendor Management:

- Product Life cycle management including EOSL, Vendor, budgets & Contract management.

- Manage contracts, governance & Currencies across I&O estate.

- Collaborate with Procurement to manage vendor relationships and ensure alignment with sustainability goals.

- Review & set standards for Vendor Performance and service levels.

- Evaluate and optimize vendor performance, contributing to the overall efficiency of I&O

Agile, Business Analytics, and Productivity:

- Integrate & Measure Agile Adoption principles into I&O, fostering a culture of adaptability and continuous improvement.

- Utilize business analytics skills to identify improvements, elicit requirements, and contribute to the efficiency of I&O products.

- Implement & Manage Productivity Measures to ensure efficient and effective use of resources throughout project and service life cycles.

- Effectively manage resources within I&O, ensuring optimal allocation and utilization for respective Product releases

- Collaborate with teams to develop resource management strategies that align with business objectives to meet the supply and demand.