Director - Human Resources - BPO/ITeS/IT

Experience : 15-22 Years

Director - Human Resources (Looking for HRSS environment experience only)

Title - Director HR

Location: Kolkata

- Non negotiable: 13-15 years of working experience in a HRSS environment either in a captive or outsourced model. Should have worked for global regions.

- Preferably should have led a global HR service centre.

- Will handle a direct team of 10 members for delivery.

Report to: Business Head.

- Would be responsible to provide leadership for the various locations for the HR Shared Services and develop newer skills and competencies aligned to the requirements of the group.

- Look after client satisfaction, portfolio management, business partnering & planning, drive transformations & transitions, understand client needs and ensure satisfaction by providing required solutions & SLA management.

- Should be able to deploy process transformations through RPA/AI approach.

- Must have experience of HR delivery within large shared service operations.

- Should have experience in building shared services teams involving transitioning of existing delivery from multiple locations to an offshore location.

- Focus on improvement of overall customer experience.

- Strong relationship building, communication, and influencing skills.

- Leadership skills in a multicultural environment. Cultural sensitivity and ability to work internationally

- Look after process improvements/optimizations and have strong project management experience.