Director - Human Resources - BPO/ITeS

Director HR

Job Responsibilities :

- Act as a strategic advisor to the Leadership team, translating business plans into talent priorities.

- Proactively develop HR strategies to meet short and long-term business needs and manage strategies from conception to implementation.

- Develop a people-oriented organization culture that emphasizes collaboration, continuous improvement, high performance, and quality.

- Partner with leadership team to implement proactive employee relations strategies, leading initiatives across sites to drive employee satisfaction, retention, and a positive work environment.

- Lead implementation of corporate talent programs including performance management, employee surveys and career development initiatives.

- Work with broader HR team to streamline all HR related processes such as onboarding, background verifications, payroll, leave policies, exits interviews, performance management, employee relations and other applicable processes

- Develop strategic and operational workforce programs to ensure compliance with country and local government agencies. Ensure processes are consistently administered in compliance with company policies and government regulations.

- Oversees the administration of human resource programs including compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; and training and development.

- Provide management coaching to front line managers and senior leaders.

- Review and analyze people metrics including data on retention and employee experience to recommend improvements.

- Rigorously manage HR compliance in accordance with applicable employment laws, input and feedback and implement change on gaps and opportunities for improvement in HR programs and policies

- Partner with HRBP's to drive cross-geography strategies for talent management, enabling strong India Office engagement in change management, performance reviews, promotions, engagement survey action-plans, career paths, and other activities

- Partner with the Corporate Talent Development Leader to enable cohesive and aligned L&D programs across regions

- Lead and manage compliance, and local employment laws, and company policies and procedures.

- Ensure HR policies and procedures are designed thoughtfully, communicated appropriately, interpreted, and consistently applied across the organization.

- Lead, mentor, develop and grow the HR team in India.