Madhees - Director - HR Shared Services

Position Overview:

The HR Shared Services Manager has overall responsibility for the design and successful delivery of HR transactional processes, as well as leading the progression of the function and the broadening of the scope of services provided.

Roles and Responsibilities:

- Define strategic and operational direction of HR Shared Services, including defining the operational model, process design and improvement, systems of work and technology, team leadership and talent management, budgets.

- Advice to the leadership team on all HR Shared Service matters, identify business challenges and use data analysis to help influence changes to the operations, process, or programs.

- Plan, coordinate, and drive strategic initiatives focused on scaling HR support in a best practice- manner.

- Proven success in creating customer centric experiences in an efficient and culturally appropriate way.

- Ability to translate strategy into deep operational execution, leveraging process expertise and analytics skills.

- Define, monitor, and ensure the delivery of a comprehensive set of performance metrics that are relevant to the HR Shared Serviced.

- Establishes standards and procedures for handling team member questions, transactions, and administration of human resource programs

- Establish and run to KPIs, driving high quality customer support in an efficient and scalable manner

- Build a continuous service improvement process and consult with process owners to explore opportunities to mature/optimize key processes.

- Lead a team of HR Shared Services professionals to deliver an accurate and timely service to the broader HR team/s, and to continually drive for improvements in the team's performance.

- Builds and maintains a strong functional team through effective recruiting, training, coaching, team building, and succession planning.

- Prepare and participate in the preparation of staff development plans, performance appraisals, and assess skills necessary to achieve work objectives

- Develop and monitor organizational dashboards to assess the performance of the Shared Service Center.

- Oversee HRIS initiatives to translate requirements into process/functional design/system solutions.

- Ensure all activities follow rules, regulations, policies, and procedures

- Complete other duties as assigned

Requirement:

- Degree in human resources or a related field or equivalent combination of education and experience

- Minimum of 10 years of progressive Human Resources or Service Centre experience required

- Minimum of 3 years of management experience with demonstrated success in building, leading and motivating effective teams preferred

- Experience designing and implementing HR Shared Services highly preferred

- Ability to lead, coach, mentor and motivate a diverse team; ensure team and individual accountability and performance standards are met

- Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment

- Strong attention to detail and commitment to the delivery of quality/accurate work products

- Logical reasoning and problem-solving skills to troubleshoot issues

- Ability to communicate and interact effectively with different levels of the organization to negotiate, problem-solve complete projects, and influence decision making