Director - HR Shared Service Center - BFS

Director - HR Shared Service Center

You an opportunity to contribute towards the ongoing evolution of the HR operating model, improving effectiveness and growing value of HR services.

- A role to participate and drive the ongoing transformation of HRSC service delivery model, moving from Standard Operating Processes to quantifiable Service Level Agreement approach.

- A strategic opportunity to outline process deployment activities and migrations from the sending organization/location to HRSC - including transition management, knowledge transfer, process re-engineering

- The chance to participate in tooling and re-tooling of various HR systems (PeopleSoft 9.2, Self-Service tools, Robotics, Content Management & CRM)

- A dynamic role to promote and develop the use of self-service tools across all locations and business groups supported.

- Responsibility for handling financials against allocated budgets and delivering financial efficiency.

- A meaningful role to develop plans for utilizing resources actively and flexibly to meet fluctuating demand and harmonizing HR processes where ever possible.

- Responsibility to maintain appropriate risk & control framework for the HRSC.

- Responsibility for team development by making continuous investments in top talent and hiring of experts.

- The opportunity to represent HRSC at senior leadership forums and work with other leaders within HR functions.

You Offer :

- 12+ years of dynamic experience leading large Shared Service Centers.

- Expertise in operational management including service management frameworks, SLAs and ability to lead operational efficiency programs.

- Ability to multitask and prioritize matters effectively.

- Successful track record of implementing change and process design/re-design.