Director - Healthcare Operations - Provider Domain - BPO

Job Description :

A leading BPO with across the globe is looking out for Director HealthCare operations (Provider Domain) - Female candidates only ready to work in 4PM-1AM shift in Thane location -

Job Responsibilities :

- Heading operations (provider side) Lead Operations and P&L for the assigned projects

- Experience in end to end RCM/RPM, AR, Medical Billing, payment posting, claim processing etc

- Developing in-depth knowledge base among the team members relating to domain and process

- Responsible for driving quality improvement initiatives to ensure avoidance of penalty

- Attrition Management

- Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals

- Conduct individual performance reviews and propose the required action plan

- Active involvement in disciplinary issues arising out of the team

- Ensure project meets all the required Quality parameters - internal and external

- Monitoring and assisting the quality of the work done by the team

- Co-coordinating with the client on process-related issues and updates

- Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ

- Client co-ordination on overall process progress and monitoring of issues

Desired Profile :

- 10+ years of hardcore BPO RCM/RPM operations experience Should have experience into transition and have work exposer towards RFP/RFI

- Experience in handling the end to end operation - P&L, SLA, Client Management

- This role be in a capacity to handle the overall site

- Provider line of business experience is a must

- Good communication skills, interpersonal skills and excellent team handling skills

- Ability to work with a diverse population