Director/GM - Services - Technology Products Distributor & Marketer

Director/GM - Services

Industry : IT

Skills : Operation, refurbishment, mobility, IT Products, repair, reverse logistics

Job Type : Permanent

Description : The person will be responsible for operations of refurbishment, providing strategic direction and leadership for repairs, refurbishing and is also responsible for identifying and developing business with all potential vendors.

- He/She will set goals, monitor and evaluate results ensuring the departmental and organizational goals are met. He /she will also be responsible for the complete P&L for the business unit.

Client Details : Leading technology products distributor and marketer.

Job Description :

- Handling complete business for repairs/ sourcing/refurbishing/ recycling / of used Mobility and IT products.

- Responsible for identifying and developing various vendors.

- Developing and Managing Reverse Logistics capabilities and warranty services.

- Developing and Monitoring service of Repair Operations.

- Developing and implementing in House Rework methodology/ refurbishment techniques more efficiently to reduce Inventory ageing of DOA or Swap Handsets in Warehouse.

- Managing 3rd party repair partnerships within the business and ensuring that the SLAs are met and repair quality is maintained.

- Responsible for pricing, new business opportunities, and ensuring that all financial goals are met.

- Expanding the Line of Business and responsible for P&L.

- Developing the practice of specific sales strategies to grow revenue and profitability.

- Building relationships with customers and partners and recommending cost effectiveness & viable solutions.

- Responsible for developing optimal solution designs which ensure efficient product flow from receipt of returns through testing, repair and ultimate product disposition, including management of customer SLAs achieved through coordination with IT and operations leadership teams to ensure seamless operations and systematic interfaces.

- Identifying value proposition and providing leadership in determining services offered to existing and prospective customers.

Profile :

- Any Graduate (preferably B. Tech) / MBA

Suitable experience : 20 + years

- Travel required

- Well-informed on all the recent developments in Mobility

- Sales and Services (Distribution) Network

- Operations Management

- Services Management

- Knowledge of Govt. Regulations related to Factory operations, Excise duty etc

Business Management and Strategy :

- Problem Solving & Change Management

- Business Process Re engineering

Sales Strategy and Distribution :

- Market Intelligence and Gap Analysis

- Sales & Distribution network

- Institutional Sales - Concept Selling

- Sales Analysis

- Strategic Planning

- Relationship Management

Marketing :

- Promotions and Schemes

- Aligning Marketing with sales strategy

- Budgeting

Customer Satisfaction :

- After Sales

- Customer Delight

Job Offer :

- Exciting senior level opportunity to lead a challenging function in a global company

Contact - Hemlata Bora

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