The Global Customer Success team is integral in creating long term value for our client's customers and ensuring their success with their technology. This team is highly regarded as trusted advisors that guide and advocate for our extensive portfolio of customers. Working closely with customers, Customer Success plans SaaS implementations, onboardings, trainings, and ongoing support. This team also identifies opportunities and challenges from the way the customer engages with our client's solution and takes action to help resolve challenges and foster expansion of usage and value from the solution over time. Overview The GCSO India Director will be responsible for recruiting, developing and managing service teams focused on execution of the following main functions: - Client Assist Team: Assist clients with data and user management requests (customer facing); i.e.: add users to data room, change configurations in data room, create new folder structures in data room. - Offline Archive Team: Responsible for scheduling and queue management of offline archive orders (backoffice) - Back office Team: Execute on bulk operations for clients and other production functions (backoffice). Primary Responsibilities -&nbsp; - Develop and implement processes, procedures and workflows - Supervise, train and manage the performance of team members - Responsible for the coordination and timely completion of customer requests - Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process - Identify inefficiencies within internal systems and processes and design/implement improvements - Manage risks, priorities and expectations in a fast-paced, queue driven environment - Ensure team meets or exceeds the service expectations of both internal and external clients - Provide issue resolution support - Manage the creation and distribution of operational and business reports - Develop and enhance cooperative interdepartmental relationships and communications Abilities &amp; Qualities - Strong team-building skills; able to lead by both example and directive - Commitment to deliver high levels of quality and customer service - Able to analyze operational metrics and use statistical analysis as a basis for process improvement - Strong technical acumen and a desire to learn new technologies and methodologies - Commitment to process and technology innovation - Able to thrive in a deadline-driven environment with rapidly changing priorities - A team player with a solution-oriented attitude who is able to develop those qualities in others - Able to train the team to follow best practices - Excellent verbal and written communication skills as well as the ability to give effective presentations to internal and external audiences - Able to work independently and to exercise sound judgment and discretion in handling multiple priorities, escalating as appropriate Qualifications - Bachelor's or Master's Degree with 10+ years- experience in data related Operations - 5-7 years- experience in managing application, including operations management, systems knowledge, and process design - Experience of directly managing teams, preferably supporting hosted applications - Experience in various metrics and reporting for team productivity, utilization and capacity planning - Experience working with various forms of data, classification of data You can also feel free to connect with Sri in confidence @ 9901199895.

Hyderabad

Director - Global Customer Success Operations 

Director - Global Customer Success Operations  ,Job Description for Director - Global Customer Success Operations  in Adviti Consulting in  Hyderabad for (10-22) years of experience. Apply Now!

Job Description for Director - Global Customer Success Operations  in Adviti Consulting in  Hyderabad for (10-22) years of experience. Apply Now!