Director - Global Business Services - Shared Service Center

Title of Job : GBS Director

Department : Corporate

Reports to : Global GBS Director

Location : Bangalore

Job Summary :

- Support the GBS Vision of Center of Excellence, valuable and trusted Business Partner providing insight into the business development

- Improve customer experience through operational excellence and deliver efficiencies

- Supports development and implementation of global strategy for GBS Organization

- Lead transformation programs / initiatives in order to improve process efficiency and quality

- Manage GBS day-to-day Operations, ensure high level service delivery for all activities and entities in scope of GBS and business support

Key Deliverables :

- Build and develop a high performing GBS Organization and create a process-driven culture focused on client/customer satisfaction and commitment, quality, efficiency and operational excellence

- Ensure proper governance is in place between GBS and GPO

- Ensure compliance with procedures and policies, accounting principles, internal control, tax and any other applicable legal regulations

- Develop and implement processes, programs and tools to drive quality assurance and quality improvement, end to end process efficiency and continuous improvement

- Drive integration with the Business in order to support the mission of GBS as a trusted Business Partner and support the strategy of COO Organization

- Drive transfer of new missions into GBS Organization, support transformation initiatives and cost arbitrage projects

- Create culture of value creation at each level of Organization, move Organization up the value creation path from value preservation to value creation

- Take ownership and accountability for delivery of annual budget and productivity targets

- Ensure service security and continuity

- Cooperate with transversal functions (Human Resources, Real Estate, IT) to ensure security and continuity of operations

Leadership & Influence :

- Manage the GBS team in accordance with the company's vision, mission and goals

- Promote culture of : Excellence - efficiency, effectiveness; Value creation - insight into the business; Partnership - teamwork, collaboration; Improvement - challenge status quo, continuous improvement; People - respect, trust, integrity, inclusion, diversity

- Promote behaviors of - Customer focus, Empowerment, Engagement, Proactiveness, Ownership, Responsibility, Accountability, Transformation

Required Skills :

- Accounting/Finance Master's degree

- ACCA or MBA as advantage

- 15 years' experience of managing 100+ teams in a Shared Service Center environment as SSC / GBS Director

- Experience on being a change agent within the Shared Services area, track record of successfully managed & completed organizational transformation projects

- Profound skillset around leadership, communication, multifunctional collaboration and stakeholder management, effective conflict management

- High level of learning, able to adapt in a fast and dynamic environment, able to manage complexity and finding solutions

- Able to contribute to Group strategy while having a proven ability to make effective business decisions in a dynamic and ambiguous environment