We have an Urgent requirement with a leading MNC for Delivery Leader - Director, General Manager- Tech Support Domain-Pune-H'bad  Key Responsibilities:   Should possess proven leadership and skills keen passion to build a great BPS Practice. Experience in handling large global teams (250+ associates) with multiple clients - people management, client management and driving transformation. Exceptional leadership, business and interpersonal proficiency. Be able to garner the fidelity, esteem and confidence of employees.  Educational Background  1. Graduate/ Post Graduate in Engineering   2. An MBA from top schools would be preferred  No of years of experience  1. Overall Experience 15+ years  2. Experience in working in captives or clients in the area of Online & Software Products a must  3. Should have been stable across different roles   Roles & Responsibilities:  1. Lead global delivery for product support with 100,000+ customers  2. 250+ resources.  3. P&L responsibility of ~$10 MM /year   4. Responsible for managing client expectations on service delivery including KPI improvement plans, service transformation roadmap design and execution  5. KRAs will include: Customer NPS, People Scorecard, revenue & profitability  6. Differentiate Company performance in a multi-vendor ecosystem with ability to build connects across multiple layers in the client organization  7. Deliver customer value beyond the Business as Usual and in line with customer's support program success criteria  Experience Required:  1. Proven skills for designing and implementing right delivery frameworks to manage complex programs  2. Understanding of online technologies, cloud-based technology products  3. Experience in product support for independent software vendors a must  4. Preferably Engg + MBA from a Premier B-School  Enigma Human Capital

Hyderabad

Pune

Director/General Manager - Delivery Leader - Tech Support Domain - IIM/MDI/ISB 

Director/General Manager - Delivery Leader - Tech Support Domain - IIM/MDI/ISB  ,Job Description for Director/General Manager - Delivery Leader - Tech Support Domain - IIM/MDI/ISB  in Mancer Consulting Services Pvt. Ltd in  Hyderabad Pune for (15-22) years of experience. Apply Now!

Job Description for Director/General Manager - Delivery Leader - Tech Support Domain - IIM/MDI/ISB  in Mancer Consulting Services Pvt. Ltd in  Hyderabad Pune for (15-22) years of experience. Apply Now!