Director - GBS - BPO/BPM

Director - GBS

- Create and maintain client and industry relationships

- Work independently to obtain business opportunities from new or existing clients

- Working with Partners and Clients to develop hypotheses and work plans that address project objectives

- Lead engagements in areas such as GIC setup by strategizing across design, build, run, transform, and innovate spectrum for Technology or BPM (Finance, Procurement) functions

- Leverage working and market knowledge of IT outsourcing, BPO/BPM, GIC, and shared services operating models

- Work closely and collaboratively with teams to analyze client operations, brainstorm potential options, and make recommendations

- Communicate analysis, recommendations, and status updates in both written and oral formats with internal and client leadership

- Carry revenue management along with tracking, managing sales pipeline, and financial management (invoicing, plan vs actuals tracking, etc.) of ongoing engagements

- Develop portfolio of offerings to clients and identify opportunities to sell/ cross-sell services, tailoring to specific client needs

- Actively engage in sales presentations, leading pitches and proposals to secure new clients and projects

- Provide professional development opportunities and feedback for team members

- Create a strong team of professionals by attracting external talent and strengthening the in house team