Director - Finance Shared Services

Finance Shared Services (FSS) Team interacts and works with finance teams of operating companies of and other clients. The incumbent would be expected to work with finance teams of the client outside of operating entities too.

FSS team works closely with management & the business in addition to other core finance activities like P2P, O2C, R2R, FP&A, procurement, taxation, payroll, travel desk, etc. FSS team is based out of Gurgaon office.

The role leads a team of Finance professionals to ensure that overall delivery of services to clients, meets or exceeds agreed KPIs, and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. The incumbent will play a critical role in building the capability and standards of the BSC and will support the development and sustainability of the BSC by ensuring service delivery excellence.

The role shall manage a team of approx. 35-40 finance professionals with approximately 8-10 immediate subordinates.

PRINCIPAL ACCOUNTABILITIES :

Accountabilities Major Activities :

Tower Leadership :

- Set and manage tower performance & strategic direction, while ensuring smooth delivery of day-to-day operations for all towers under Finance. Also, provide supervision to towers outside Finance (if required)

- Leading a team of Managers & Senior Managers to ensure that overall delivery of services is within agreed SLA's & KPI's as defined between Operating Companies and BSC.

Customer Relationship :

Management :

- Manage customer relationship and liaise with the client for ensuring alignment on process related activities, changes in process and identifying opportunities to transition more activities to BSC.

- Ensure that internal customer and supplier issues are dealt with in accordance with the escalation process and push back when that is not the case.

- Act as a point of escalation for critical/ complex service issues

Transition Support :

- Play a lead role in transition of processes by bringing in shared service specific knowledge & best practices for smooth implementation and execution.

- Providing inputs by participating in Technology testing & demos, UATs & deployment activities during process transition to BSC.

- Working closely with Tower leads to establish the right organization for Finance

- Areas within BSC (relating to people, skillset, reporting relationships etc.)

Team Management :

- Carry out team management responsibilities in accordance with the organization's policies and applicable laws, including:

- Plan, assign and direct work.

- Appraise performance; provide feedback and coaching, and reward and discipline employees.

- Provide opportunities for learning and self-development and facilitate the development of technical competencies.

- Continuously strive to build a culture of high-performance.

- Facilitate effective teamwork and builds collaborative relationships internally and externally

Service Excellence :

- Ensuring that overall delivery of services to Operating companies meets or exceeds agreed KPIs, and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.

Partner with the Service Management team to :

- Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.

- Provide input to service reporting.

- Facilitate service transition when required.

- Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case.

- Build customer relationship, drive confidence & improve customer happiness

Innovation and Continuous Improvement :

- Create a mindset of innovation aimed at constantly challenging the norm to drive business value.

- Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time.

- Driving ongoing continuous improvement through LEAN/ six sigma, automation opportunities within all processes to improve profitability.

SKILLS AND KNOWLEDGE :

Skills :

- Hands-on experience of accounting ERP's is must with good knowledge across finance processes (P2P, R2R, O2C) including best practices, technologies, processes & tools.

- Knowledge of Accounting GAAP & accounting practices, financial management, sourcing & contracting processes

- Ability to think strategically, taking a balanced short and long-term view when solving problems.

- Experience of supervising managers of multifunctional or global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results.

- Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members and overall organization.

- Experience working for a multinational organization and working with colleagues internationally.

- Excellent stakeholder engagement skills and ability to communicate effectively.

- In-depth knowledge of IndAs or IFRS, US GAAP & IRFS and other accounting / auditing/ reporting standards.

Educational Qualification:

- Master's degree in management/ CA

- Training/ Certification in LEAN, Six Sigma

Experience :

- 15+ years of experience in managing a client-service oriented function (preferably shared services) with experience in managing large projects, strategic thinking, relationship management, financial budgets, recruitment, developing and coaching employees

- Minimum of 8 years of experience in leading, developing, and coaching team members