Director - Finance - Shared Services

Director Finance Shared Services

- Team interacts and works with finance teams of operating companies of in US & Europe. FSS team works closely with management & the business in addition to other core finance activities like P2P, O2C, R2R, FP&A, procurement, taxation, payroll, travel desk, etc. FSS team is based out of Gurgaon office.

- The role leads a team of Finance professionals to ensure that overall delivery of services to Operating companies meets or exceeds agreed KPIs, and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Director will play a critical role in building the capability and standards of the BSC and will support the development and sustainability of the BSC by ensuring service delivery excellence. The role will report into Head of Finance and Finance Shared Services of BSC

- The role shall manage a team of approx. 35-40 finance professionals with approximately 8-10 immediate Tower Leadership

- Set and manage tower performance & strategic direction, while ensuring smooth delivery of day-to-day operations for all towers under Finance. Also, provide supervision to towers outside Finance (if required)

- Leading a team of Managers & Senior Managers to ensure that overall delivery of services is within agreed SLA's & KPI's as defined between Operating Companies and BSC

Customer Relationship Management:

- Manage customer relationship and liaise with the operating companies for ensuring alignment on process related activities, changes in process and identifying opportunities to transition more activities to BSC.

- Ensure that internal customer and supplier issues are dealt with in accordance with the escalation process and push back when that is not the case.

- Act as a point of escalation for critical/ complex service issues

Transition Support:

- Play a lead role in transition of processes by bringing in shared service specific knowledge & best practices for smooth implementation and execution.

- Providing inputs by participating in Technology testing & demos, UATs & deployment activities during process transition to BSC.

- Working closely with Tower leads to establish the right organization for Finance areas within BSC (relating to people, skillset, reporting relationships etc.)

Team Management:

Carry out team management responsibilities in accordance with the organization's policies and applicable laws, including:

- Plan, assign and direct work.

- Appraise performance; provide feedback and coaching, and reward and discipline employees.

- Provide opportunities for learning and self-development and facilitate the development of technical competencies.

- Continuously strive to build a culture of high-performance.

- Facilitate effective teamwork and builds collaborative relationships internally and externally

Service Excellence:

- Ensuring that overall delivery of services to Operating companies meets or exceeds agreed KPIs, and SLAs defined between Operating Companies and BSC and is within a strong internal control framework.

Partner with the Service Management team to:

- Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.

- Provide input to service reporting.

- Facilitate service transition when required.

- Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case.

- Build customer relationship, drive confidence & improve customer happiness Innovation and Continuous Improvement

- Create a mindset of innovation aimed at constantly challenging the norm to drive business value.

- Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time.

- Driving ongoing continuous improvement through LEAN/ six sigma, automation opportunities within all processes to improve profitability.