Director - End User Devices Product - BFS

Director End User Devices Product

Location - Pune or Bangalore

Job Description Summary :

- Devices products are used by over 120,000 staff and external workers across over 50 countries around the world

- Managing a team of product managers covering the End User Computing Devices product family, covering mobile, tablet, desktop and virtual desktop devices, device management and remote access, automation and application management products

- Product management within Bank is responsible for the strategy, roadmap, financial ownership, risks, requirements gathering, book of work definition and prioritization, vendor management, and central IT application ownership of a product

The Devices PPM will be responsible for:

- Managing the 7 product managers in their delivery of product management practices

- Collaborating with EUC and CTO architecture teams on devices wide strategy and roadmap

- Oversight of the financial spend of all owned and consumed costs relating to the devices products

- Monitor team performance, adherence to all control and process requirements for managing IT products through their lifecycle

- Stay up to date on product enhancements, competing products, and the industry as a whole

- Collaborate with the wider EUC product management team who will be delivering their services on the devices products

Role Requirements :

- Strong understanding of End User Computing technologies including

o Mobile phones and tablets, Mobile device management and application management

o Physical Windows desktop, laptop and workstation hardware and Mac

o Virtual desktop VDI and non-persistent sessions

o Secure role-based access control to application and infrastructure

o Config Manager, Intune, JAMF systrak

o Zscaler, Pulse secure remote access solutions

o Automation tools such as Dashworks and Microsoft SCORCH

- Understanding of other End User technologies, such as Workplace, Collaboration, Trading, process automation and SDLC tools

- Able to interface with other infrastructure technology functions such as networks, data centre, server and database teams

- Able to work closely on risks with control functions such as compliance, security, data protection, surveillance, and compliance archiving teams

- Conduct product reviews and solve complex technical issues /obstacles

- Understand platform set up, capacity planning, monitoring, and performance improvement

- Automate platform activities with SDLC and other supported tools with minimal manual effort

- Collect feedback from end user on the services and assign it to respective products/team for improvements/suggestions if any.