Director - Digital Marketing Operations - AI Firm

Director - Digital Marketing Operations with AI focus

Our client is an AI-first global digital marketing firm headquartered in Princeton, NJ. With a common goal of helping our customers and challenging ourselves to think differently, we face challenges and tackle them together as a team. We are a close-knit group of imaginative and friendly industry experts who bring our unique passions and personalities together to find creative solutions that drive results.

With offices in the US and India, works persistently gathering, evaluating, computing, and formulating raw data and turning it into actionable insights for our customers. We work consistently to develop new technology that will improve and facilitate digital marketing efforts across the globe.

Job Summary:

As the Head of Operations, you will play a pivotal role in overseeing and optimizing all operational aspects of our digital marketing services. You will be responsible for managing and leading our operations team in India, ensuring seamless execution of strategies, meeting client deliverables, fostering innovation, and driving operational efficiency.

Key Responsibilities:

1. Strategic Leadership:

- Develop and implement operational strategies aligned with company goals and client objectives.

- Drive innovation and continuous improvement initiatives within the operations team.

2. Team Management:

- Lead, mentor, and inspire the operations team to achieve high-performance standards.

- Foster a collaborative and positive work environment, encouraging teamwork and professional development.

3. Client Relationship Management:

- Serve as a key point of contact for clients, understanding their needs and ensuring timely delivery of services.

- Build strong relationships with clients to enhance satisfaction and retention.

4. Operational Excellence:

- Oversee the end-to-end execution of digital marketing campaigns across various channels, ensuring quality and adherence to deadlines.

- Optimize operational processes to increase efficiency, scalability, and profitability.

5. Performance Analysis and Reporting:

- Monitor key performance indicators (KPIs) and metrics to assess the effectiveness of campaigns and operations.

- Prepare comprehensive reports for clients and internal stakeholders, offering actionable insights and recommendations.

Qualifications:

- Master's degree (Marketing/Sales/Business/Operations or equivalent)

- Extensive experience (typically 8-12 years or more) in digital marketing. Currently heading a Business Unit or at. a senior leadership level

- Strong understanding of digital marketing channels, trends, and best practices.

- Proven expertise in AI integration within digital marketing.

- Strong leadership, communication, and problem-solving skills.

- Strategic thinker with the ability to drive innovation and process improvements.

- Proven track record of managing client relationships and meeting/exceeding client expectations.

Mandatory skills:

- The candidate should have experience in digital marketing operations.He/she should have experience in paid marketing,social media,SEO.

- Thecandidate should have experience in handling multiple clients

- Should be handling different verticals like ecommerce,lifestyle,health care

- Preferably from the ecommerce industry /digital marketing agency.

- The candidate should have experience in US client handling.