Overview : The expectation from this role is to be a proactive leader to cater to the needs of upstream (Client relationship management, quality and communication) as well downstream (Team mgmt, profit management, practice management) channels.We need an empathetic and resourceful leader with connect in the agency space to manage the projects. Operations : - Ensure delivery and drive profit. - Visualize, dissect and report on profitability - Explore and implement strategies to improve efficiency and profitability.Review processes with project teams for improvements in deliverability. - Discover and manage partnerships &amp; outsourcing resources. - Build culture and team relationships. - Be involved in and a key team player in organizational leadership and strategic planning. Management : - Manage internal teams.Design and implement onboarding, new employee training and ongoing education programs. - Work with Project Managers to forecast schedules, determine priorities and allocate tasks. - Plan, organize and lead teams for internal initiatives and ensure accountability. - Hold reviews and course correct managers as well as team members. - Set critical numbers for the team and individuals for regular benchmarking and review. - Assist in the hiring process for new team members.Monitor for operations or production issues to escalate and assemble as well as lead a team to quick solutions. Value Creation: - Contribution towards sales, solutioning and authoring winnable proposal - Spend time working on our approaches to deliver value to the clients - Work with team members and experts to improve our solution offerings.Explore and select software and partners. - Improve client strategic approach and relationship growth approach. - Ensure quality of the solutions we produce. Customer Experience / Customer Service : - Constantly improve our customer experience - Lead initiative to poll/survey customers regularly to report on happiness and service metrics. - Review and improve approaches for communication, visibility, reporting for clients. - Discover, evaluate and implement software/systems for customer engagement - Handle client issues or challenges and develop quick solutions to problems. - Manage scope creep in a mutually beneficial way for the company and client. Skills and experience : - You must have at least 8-10 years experience with a digital marketing agency. - Previously been in a role that has worked and managed a team. - Previously been in a role that has included process improvement, PnL Management, recruitment, training and development - Must demonstrate a deep and wide breadth of knowledge in digital marketing, technology, and media. - Deep technical knowledge (Digital marketing campaigns, content, design, technology etc.) is a plus.

Bangalore

 Director - Digital Agency Operations 

 Director - Digital Agency Operations  ,Job Description for  Director - Digital Agency Operations  in Jobstronaut in  Bangalore for (8-15) years of experience. Apply Now!

Job Description for  Director - Digital Agency Operations  in Jobstronaut in  Bangalore for (8-15) years of experience. Apply Now!