Director - Delivery operations - BPO/ L1 support/ Technology CRM - The role of the Delivery Director is of Operations Delivery (L1support) where the person would be reporting to the India Delivery Unit head while independently managing Programs responsibilities as P&amp;L owner. - Would manage SLA delivery, metric management, risk mitigation, Qualitative and Quantitative improvements, (Sales drives as applicable for programs with up/cross selling). - The role would require the individual to manage stakeholders at various levels to execute required deliverable seamlessly- clients, sales and account management, internal leadership, functional teams, middle management and agents. - Experience in Delivery operations, has managed teams of 200 + agents. - Well versed with Call center environment, metrics and financials . - Proven ability to drive performance with metric achievement - Exposure to US/N American customer base and clients - Experience in Operations delivery, managing teams at senior management level for the last 8 yrs plus in a BPO organization - Knowledge of 6 Sigma or QC tools would be preferred. Should have worked on various change initiatives to improve overall efficiency in Delivery operations. - High on people connect with good mentoring skills - Is effective in unifying and creating teams of people with disparate skills - Customer focus with value creation - Is energetic, determined, positive, goal focussed and consistent - even under pressure - Builds trust and demonstrates integrity in all circumstances - Should be flexible working in a 24x7 environment following international time-zones

Chennai

Director - Delivery Operations - BPO  

Director - Delivery Operations - BPO   ,Job Description for Director - Delivery Operations - BPO   in HR Access in  Chennai for (14-17) years of experience. Apply Now!

Job Description for Director - Delivery Operations - BPO   in HR Access in  Chennai for (14-17) years of experience. Apply Now!