Director - Delivery Excellence - Professional Services

- As the Head of Delivery Excellence, oversee the process compliance across all the Implementation projects

- Enhance Gold standards through continuous process improvements and innovations

- Closely engage with delivery teams to conduct rigorous Process Adherence checks, ensuring projects are compliant for the current phase and coached for the next phase

- Relentlessly track for process compliance by conducting unbiased reviews and openly share every single process miss

- Liaise with project teams to ensure 100% process & standard adherence

- Identify areas for Improvements, leading to Corrective Action and Preventive Action (CAPA)

- Provide early warning indicators to leadership team, guide teams to take the appropriate Corrective actions.

- Conduct RCAs highlight the CAPA and continuously have the processes updated based on the feedback received

- Create awareness on Process and Standards, within the implementation teams

- Coach new PDs, PMs and guide them during the early phase of implementation

- Raise the bar of Standardization by continuously improving the processes through all channels by incorporating feedback and updating the artifacts

- Nurture the new accounts from the deal closure and groom Project Directors and Managers to be prepared for the initial discussions with Customers

- Through continuous improvement initiatives, strive towards streamlining the delivery processes and the implementation methodology

- Actively participate in automating the various internal processes across functions.

- Prepare MIS reports and presentations to Delivery Leadership team

- Study the reports and reviews uploaded by research firms and

- Conduct Implementation satisfaction surveys with Customer, collate responses and identify the areas of improvement

- 15 years' experience into Process improvements and has performed extensive audits for Implementation projects

- Bachelor's degree in Business Administrations or Engineering. MBA will be preferred

- Good command of MS-Excel, PowerPoint, Visio applications

- Strong communication skills, ability to make herself/himself understood clearly, willing to listen to others

- Ability to forecast the workload, prioritize tasks, take pro-active steps and work independently

- Strong sense of self responsibility and accountability

- Well-developed negotiation and conflict resolution skill

- Experience in developing reports in Power BI is plus